Frequently Asked Questions
Everything you need to know about our performance apparel and gear.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for those who need their gear sooner.
How do I return a product if it doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our returns portal to generate a prepaid shipping label and receive a full refund to your original payment method.
Does Black Diamond Equipment offer a warranty on apparel?
Yes, we stand behind our craftsmanship. All apparel is covered by a limited warranty against defects in materials and workmanship to ensure your gear performs in the toughest conditions.
How should I care for my technical outerwear?
To maintain the integrity of waterproof membranes and DWR finishes, we recommend machine washing on a cold, gentle cycle with technical detergent and tumble drying on low heat to reactivate the water repellency.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track the status of my shipment?
Once your order is processed, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your package's journey.